Our Company - FAQs

You should be able to find the answers to any queries you may have on our company below. However, if you still need help and advice, please do not hesitate to contact us on 0207 118 0808.

  1. Where are you based?
  2. Can I trust your company?
  3. How can I contact your Customer Service Department?
  4. What support does your customer service department offer?
  5. How can I be assured of total privacy?
  6. What makes you different from other companies?
  7. Can I come to your office?

1. Where are you based?
We are based in London, in the UK. Our registered address is Insta Research Ltd, 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY

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2. Can I trust your company?
We are a UK registered company (registration no: 08896347). When conducting business with us you are protected by UK law and legislation. We are dedicated to our clients and strive to provide first class customer service at all times. We believe in the quality of our personal statements written by our professional UK qualified writers.

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3. How can I contact your Customer Service Department?
We are available on the telephone (0207 118 0808) between 8am - 11pm Monday to Friday and from 10am - 6pm Saturday and Sunday. You may send emails at any time but they may only be responded to during our opening times.

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4. What support does your customer service department offer?
Our Customer Service team is trained to make sure that you receive a first class service around the clock. We aim to answer your emails within 20 minutes. Your messages are sent on immediately to your writer and we send on any communication via email to you, from your writer. We will endeavour to answer any questions about our service and help you any way we can.

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5. How can I be assured of total privacy?
The service we provide is completely 100% confidential. Your details and information are held in the strictest confidence and are never disclosed to any third party. We take confidentiality extremely seriously.

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6. What makes you different from other companies?
We offer free email delivery of your completed personal statement and provide free order tracking, guaranteed free of plagiarism and a free amendments service. We pride ourselves on our first class customer service together with our guarantee that we only employ writers who have been educated and qualified in the UK.

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7. Can I come to your office?
Unfortunately we do not accept visitors as we are an Internet based company and mainly work via email and telephone.

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