These terms and conditions regulate the business relationship between you and us. By using our website in any way, or by buying from us, you agree to be bound by them.

We are:                         Insta Research Limited registered in England and Wales
                                       under company number 8896347 (“we”, “us”, ” our”)
Our registered office
address is:   29th Floor, One Canada Square, Canary Wharf, London, E14 5DY
Our VAT number is:     181 9105 10

Terms and Conditions

1. Definitions

In this agreement:

" Content "     means as defined in accordance with clause 11.1.

" Contract "    means your order and our written acceptance of it in accordance with                         clause 2.3.

" Terms "        means the terms and conditions set out herein.

" you "             means you our customer, who purchases a product from us.

" Samples "   Means sample statements written by our writers.

" Website "     Means the entire computing hardware and software installation that is, or                         supports, our website http://www.personal-statement.com.

" Works "        means the documents, services and/or products which have been                          provided by us to you under the Contract in accordance with the Terms.

" Writer "         means the individual who is engaged to complete the Works.

2. Our contract with you

2.1 These terms apply:

            2.1.1 So far as the context allows: to you as a visitor to our website; and

            2.1.2 In any event: to you as a buyer or prospective buyer of our goods.

2.2 Works advertised on the Website or ordered by you are subject to a Writer agreeing       to provide the Works to the requirements you have specified and within the deadline       we have agreed.

2.3 Your order for Works on our Website constitutes an offer by you to purchase the        Works in accordance with these Terms. No offer placed by you shall be accepted by        us other than:

            2.3.1 email confirmation from us;

            2.3.2 (if earlier) by us providing the Works,

            when a contract for the supply and purchase of the Works on these Terms will be             established.

2.4 Quotations are given by us on the basis that no contract shall come into existence        except in accordance with clause 2.3 above. The price quoted on the online
       price calculator on our Website will be the actual price payable.

2.5 When we accept your order by email confirmation, our e-mail will reiterate details of        your purchase, state your order number, confirm that the price has been paid        including any banking charges and the agreed date for delivery of the Works.

2.6 We may change these Terms from time to time. The Terms that apply to you are        those posted here on our Website, on the day you order the Works. We do not file        copies of the Terms applicable to your purchase.

3. Works

3.1 The statements contained in the Works have been created by the Writer only and are        not the statements of Insta Research Limited, its officers, employees or agents. To        the fullest extent permissible by law, Insta Research Ltd hereby excludes liability for        the truth or accuracy of any information provided on our Website or in the Works, your        statutory rights as a customer are not affected.

3.2 The Works we provide are commissioned at your request and to your specific        requirements. All delivery times are estimates only, although we will use our        reasonable endeavours to adhere to the date estimated by us for delivery of the        Works.

3.3 Works are at your risk from the moment they are requested by you.

4. Price and Payment

4.1 The Works will not be started nor will any part of the order be sent to you until we        have received payment in full or such other amount that has been agreed between        us in writing.

4.2 All banking charges by the receiving bank on payments received by us, and all other        charges relating to payment in a currency other than pounds sterling, will be borne        by you.

4.3 Any details given by us in relation to exchange rates are approximate only and may        vary from time to time.

4.4 You will pay all sums due to us under these Terms by the means specified, without        any set-off, deduction or counterclaim.

4.5 If we owe you money, we reserve the right to either issue you with a credit note or        reimburse you as soon as is reasonably practicable, but in any event, no later than        30 days from the date of your order.

5. Information you give us

5.1 By commissioning us to draft or amend a statement, you agree that you have        provided, and will continue to provide accurate, up to date, and complete information        in a timely manner as we may require about yourself and the purpose for which you        would use it for. We need this information to provide you with the Works.

5.2 It is your responsibility to supply us with all relevant requirements relating to the        Works when you place your order with us. Should you supply further requirements        later on, these will not be taken into account when completing your order.        Completion of additional requirements is subject to availability and may incur further        charge.

5.3 You agree to send all relevant details to enable us to complete the Works including        the subject or course you wish to study, what the subject or course means to you or        where the Works relate to a job application, details of the job together with your        curriculum vitae and details about your skills, activities you have been involved with        and relevant experience together with any other relevant information in accordance        with the timescales specified in our email accepting your order.

5.4 In the event that you have any other supporting information or additional instructions        for the Writer, this must be sent to us by email within two hours of placing an order.

5.5 You agree to cooperate with the Writer throughout the project in the event that the        Writer requires any further information or guidance on the Works.

5.6 If the performance of our obligations under this Contract is prevented or delayed by        any delay or omission on your part, we shall not be liable for any costs, charges or        losses sustained or incurred by you arising directly or indirectly from such prevention        or delay.

6. Delivery

6.1 You acknowledge the internet is an open medium and where you specify delivery by        email or by downloading from our Website, you accept the risk of delivery. Where you        specify another method of delivery and which we agree in our email accepting your        order (including but not limited to post or fax), you accept the risk of delivery.

6.2 We shall use our reasonable endeavours to provide the Works by any dates agreed        between us but any dates shall be estimates only and time shall not be of the        essence for provision of the Works. If we are not able to deliver your order by the date        agreed between us, we shall notify you by email to arrange another date for delivery.

6.3 We may deliver the Works in instalments if the complete Works are not available for        delivery.

6.4 If the performance of our obligations under this Contract is prevented or delayed by        any act or omission by you, we shall not be liable for any costs, charges or losses        sustained or incurred by you arising directly or indirectly from such prevention or        delay.

7. Taxes, duties and import restrictions

7.1 We have no knowledge of, and no responsibility for, the laws in your country of        residence.

7.2 You are responsible for purchasing Works that you are lawfully able to import, and        for the payment of import duties and taxes of any kind levied in your country of        residence.

8. Works returned

8.1 Although you are buying the Works remotely, you do not have a right of cancellation        as the Works we provide to you are prepared to your personal specification and are        personalised for you. Accordingly you may not cancel your order for Works once we        have sent you an email accepting your order.

8.2 We will use all reasonable endeavours to respond to any point of dissatisfaction by        you, provided you contact us within the timescales detailed in clause 8.3.

8.3 In the event that your original requirements have not been met, we will use our        reasonable endeavours to arrange for the Writer engaged to complete your personal        statement to amend the Works providing you have notified us within 7 days after        delivery of the order. If you do not contact us within this time, you will be deemed to        have accepted that the Works meet your requirements.

8.4 When notifying us that your original requirements have not been met, you must        clearly set out in writing what the Writer has missed and forward your original email        containing your initial request to us. You must ensure that you have read the whole        of the Works and covered every point before sending an amendment request as        amendments will only be made once.

8.5 If you submit an amendment request after the period referred to in clause 8.2 or the        amendment request is not in line with your original order requirements, we may        provide you with a quote for these additional amendments. Any such amendments        will only be made once payment has been received in full.

9. Disclaimers

9.1 We, or our Content suppliers, may make improvements or changes to our Website,        the Content, or to any of the Works, at any time and without advance notice.

9.2 You are advised that the Content and Works may include technical inaccuracies or        typographical errors. Commentary, information and other materials posted on the        Website are not intended to amount to advice on which reliance should be place. We        therefore disclaim all liability and responsibility arising from any reliance placed on        such commentary, information or materials by you, any visitor to our Website or        anyone who may be informed of its content.

9.3 To the fullest extent permissible by law, we give no warranty and make no        representation, express or implied, as to:

              9.3.1 The adequacy or appropriateness of the Works for your purpose.

              9.3.2 The truth or accuracy of any information given on our Website or in the                          Works.

              9.3.3 Any implied warranty or condition as to merchantability or fitness of the                          Works for a particular purpose.

              9.3.4 Compatibility of our Website or Works with your equipment software or                          telecommunications connection.

              9.3.5 Compliance with any law.

              9.3.6 Non-infringement of any right.

9.4 Our Website may contain links to other internet websites. We have neither power nor        control over any such website. You acknowledge and agree that we shall not be        liable in any way for the content of any such linked website, nor for any loss or        damage arising from your use of any such website.

9.5 Whilst we will make reasonable effort to ensure that the Works meet your        requirements, we do not guarantee that your application or interview will be        successful and will not be held liable in any way for a failure to obtain the desired        place or job.

10. Permitted use of Works

10.1 Where the Works have been tailored to meet your specific requirements and you          have accepted or been deemed to have accepted that the Works meet your          requirements, the copyright of any Works produced by us or our Writers will be          assigned to you.  We will not in any circumstances, resell or publish such Works          unless it materialises that payment for the Works has been made fraudulently.

10.2 You agree that the copyright in any Samples provided to you by us or our Writers          and any material on the Website belongs to us. You may not copy, modify, publish,          transmit, transfer or sell, reproduce, create derivative works from, distribute,          perform, display, or in any way exploit any of the content of such Samples or of our          Website, in whole or in part, save as hereinafter provided.  You may download or          copy one copy of the Sample you have purchased for your own personal use for          academic research purposes only provided that you maintain all copyright and          other notices contained in such Samples.  However, you may not submit this          document under your own name in an application.

10.3 It is solely your responsibility to ensure that the Works meet your order          requirements.

10.4 You agree that any views or statements expressed in the Works are opinions only          and have been provided merely as academic support and do not constitute          professional advice in any way. 

10.5 You further agree that the Samples should be used solely for research or reference          purposes.

10.6 You acknowledge that any decision to use our services or the Works is made on          your own initiative and you agree that neither we nor our Writers are in any way          liable for any decision made by you to use our services or Works which may breach          an institution’s rules, regulations or guidelines.

10.7 You are not permitted to submit Samples as your own, either in whole or in part and          in doing so, would constitute a breach of our copyright in such Samples. In doing          so, you automatically forfeit your rights to use the Samples in accordance with          these Terms.

10.8 You agree not to resell, distribute or post to any website any Samples provided          hereunder.

11 Content and Intellectual Property Rights

11.1 Insta Research Ltd is the owner or licensee of all intellectual property rights in its          Website content including all the software text, software design, text contained          within and alongside the graphics or pictures, information contained with in any          software or the Website itself including designs, text, graphics, pictures,          information, applications, software, and other files, and their selection and          arrangement (the "Content"). This includes the content utilised for the          advertisement of any new promotional scheme.

11.2 As (a) a customer and (b) as a visitor to our Website, you are not allowed to modify,          copy, distribute, frame, reproduce, publish, display or post any Content of the          Website or any software made available through the Website without our prior          permission. This includes any commercial use whatsoever in whole or in part of          our Website or any software available on it.

11.3 You may not upload or republish Content on any internet, intranet or extranet site or          incorporate the information from our Website in any other database or compilation,          and any other use of the Website Content or the design.

11.4 Any attempts at harming the Website or sabotaging our software through malafide          practices of data mining, robots, scraping or similar data gathering or extraction          methods will not be tolerated and for these purposes we strictly monitor the IP          addresses accessing our Website on a daily basis.

11.5 Any use of the software or our Content and /or application data other than as          specifically authorised herein, without our prior written permission is strictly          prohibited and will subject the infringer to legal action. Such misuse, unauthorised          use and abuse of the software may also violate applicable laws including copyright          and trademark laws and applicable communications regulations and statutes.

11.6 All company graphics, logos, designs, page headers, button icons, scripts and          service names located on the Website are registered trademarks of Insta Research          Ltd and may not be used, either as trademarks or domain names for any other          similar product or service. This includes “dilution”, “cyber-squatting”, copying and          imitation for commercial purposes and any such action will be duly contested          through the appropriate European Union and DMCA legislation.

11.7 All intellectual property rights in the Samples shall be owned by us. Subject to your          compliance with these Terms, we licence all such rights to you and on a          non-exclusive, worldwide basis to such extent as is necessary to enable you to          make reasonable use of the Samples for the purposes specified. In the event that it          materialises that payment for the Samples has been made fraudulently, this          licence shall automatically terminate.

11.8 You acknowledge that where you have provided us with in-put material to help with          the completion of the Works, that you have the appropriate consent, permission,          authority or licence to use such material for the purposes envisaged in accordance          with the Contract.

12. System Security

12.1 You agree that you will not, and will not allow any other person to, violate or attempt          to violate any aspect of the security of our Website.

12.2 You agree that you will in no way modify, reverse engineer, disassemble,          decompile, copy, or cause damage or unintended effect to any portion of our          Website, or any software used on our Website, and that you will not permit any          other person to do so.

12.3 You understand that any such violation is unlawful in many jurisdictions and that          any contravention of law may result in criminal prosecution.

12.4 Examples of violations are:

              12.4.1 Accessing data unlawfully or without consent.

              12.4.2 Attempting to probe, scan or test the vulnerability of a system or network                          or to breach security or authentication measures.

              12.4.3 Attempting to interfere with service to any user, host or network, including                            without limitation, via means of overloading, "flooding", "mail bombing" or                            "crashing".

              12.4.4 Forging any TCP/IP packet header or any part of the header information in                            any email or newsgroup posting.

              12.4.5 Taking any action in order to obtain Works to which you are not entitled                            (including but not limited to “cardholder not present” fraud).

12.5 You agree to indemnify us against any claim or demand, including reasonable          lawyers' fees, made by any third party due to, or arising out of:

              12.5.1 Any violation of system security as set out above.

              12.5.2 Your use of our Website.

              12.5.3 Any other breach or violation of the Contract by you.

              12.5.4 The infringement by you, or by any other user of your computer, of any                            intellectual property or other right of any person or entity, or as a result of                            any threatening, libellous, obscene, harassing or offensive material                            contained in any of your communications.

12.6 Access to our Website is permitted on a temporary basis and we reserve the right          to withdraw or amend the service we provide on our Website without notice. We will          not be liable if for any reason our Website in unavailable at any time or for any          period.

13. Indemnity

       You agree to indemnify us against any claim or demand, reasonable costs, charges         or losses sustained or incurred by us including reasonable lawyers' fees, arising in         any way either directly or indirectly out of your use of our Website and/or the Works,         or the infringement by you, or by any other person using your computer, of any         intellectual property or other right of any person.

14. Contractual Limitation

14.1 Where we provide Works without specific charge, then it (or they) is deemed to be          provided free of charge, and not to be associated with any other service for which          a charge is made. Accordingly, there is no contractual or other obligation upon us in          respect of any such Works.

14.2 This clause 14 sets out our entire financial liability (including any liability for the acts          or omissions of our employees or Writers) to you in respect of:

              14.2.1 any breach of contract;

              14.2.2 any use made by you of our Works or any part of them; and

              14.2.3 any representation, statement or tortuous act or omission (including                            negligence) arising under or in connection with the Contract.

14.3 All warranties, conditions and other terms implied by statute or common law are, to                            the fullest extent permitted by law, excluded from the Contract.

14.4 Nothing in these Terms limits or excludes our liability:

              14.4.1 for death or personal injury resulting from negligence; or

              14.4.2 for any damage or liability incurred by you as a result of fraud or fraudulent                            misrepresentation by us.

14.5 Subject to clause 14.2 and 14.3, we shall not be liable for:

              14.5.1 loss of profits;

              14.5.2 loss of business;

              14.5.3 loss of opportunity;

              14.5.4 depletion of goodwill and/or similar losses;

              14.5.5 loss of Works;

              14.5.6 loss of contract;

              14.5.7 loss of use;

              14.5.8 loss of corruption of data or information; or

              14.5.9 any special indirect, consequential or pure economic loss, costs                            damages charges or expenses.

14.6 Our total liability in contract, tort (including negligence or breach of statutory duty),          misrepresentation, restitution or otherwise arising in connection with the          performance or contemplated performance of the Contract shall be limited to the          price paid or payable for the Works.

15. Rights of third parties

         Nothing in this agreement or on our Website shall confer on any third party any          benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

16. Severability

          If any of these Terms is at any time held by any jurisdiction to be void, invalid or           unenforceable, then it shall be treated as changed or reduced, only to the extent           minimally necessary to bring it within the laws of that jurisdiction and to prevent it           from being void, and it shall be binding in that changed or reduced form. Subject to           that, each provision shall be interpreted as severable and shall not in any way           affect any other of these Terms.

17. No Waiver

          No waiver by us, in exercising any right, power or provision hereunder shall           operate as a waiver of any other right or of that same right at a future time; nor shall           any delay in exercise of any power or right be interpreted as a waiver.

18. Dispute Resolution

          In the event of a dispute arising out of, or in connection with these Terms or any           contract between you and us, then you agree to attempt to settle the dispute by           engaging in good faith with us in a process of mediation before commencing           arbitration or litigation.

19. Force majeure

          We are not liable for any breach of our obligations resulting from causes beyond           our reasonable control, including strikes of our own employees, system down –           time or third party email misdirection.

20. Governing Law

          The Contract and any dispute or claim arising out of or in connection with it or its           subject matter shall be governed by and construed in accordance with the laws of           England and Wales. The parties irrevocably agree that the courts of England and           Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out           of, or in connection with the Contract or its subject matter.

 

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